Good to Know

14 O’Neill Crescent, Bridge Hill, Alexandra 9320, Central Otago. 

Keep an eye out for the metal lettering above the arch, then head straight down the driveway rather than parking on the street. 
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While we don’t hire bikes directly, we partner with trusted local operators—including Bike It Now and Trail Journeys—for bike rentals, luggage transfers, and trail shuttles. Contact us prior to arrival and we will coordinate your logistics. 

Conveniently close to both trails, the Hacienda is the ideal base to launch your ride, celebrate your finish line, or hub your entire South Island trip. 

Queenstown Airport (ZQN) 

1 hr 5 min · 90 km 

Dunedin Airport (DUD) 

1 hr 20 min · 130 km 

Clyde & the Rail Trail start 

10 min · 10 km 

Cromwell 

25 min · 33 km 

Wanaka 

1 hr · 80 km 

Rental cars are at both airports. Alexandra town centre is five minutes away.

Yes. Regular buses connect Alexandra to Queenstown, Dunedin, and Cromwell via InterCity, Ritchies, and Catch-a-Bus South. You can also arrange local trail shuttles out of Clyde. We’re an X-minute walk from the local bus stop or share your arrival time and we’ll meet you there. 

Not confirmed 
 

We’re local, not off-site. If something isn’t right, we’d rather hear it now than in a review. 

Phone / text – +64 … 

Email – stay@… 

Answered – 7am–9pm 

Text is fastest. For anything urgent after hours, ring, don’t email. 

Absolutely. Whole-house bookings include all five bedrooms along with full use of the kitchen and living areas. Tour operators, riding clubs, and multi-day groups are welcome to email us with dates and group sizes for a direct, personalized response. 

Not at all. Just let me know your requirements in advance so we can recommend the best local spots and give them a heads-up before you arrive. 

Self-check-in with a keypad. On the morning of arrival you’ll get a message with: 

• Your own door code, live from 3pm on arrival day until 10am on departure day  

• Which room is yours and how to find it  

• The gate, bike storage and Wi-Fi details  

Enter the code, press, and the door unlocks. No physical key to lose, nothing to hand back. 

Arriving early or pulling in late? Send us a quick message beforehand, and we’ll gladly adjust your check-in time whenever possible. 

While we don’t hire bikes directly, we partner with trusted local operators—including Bike It Now and Trail Journeys—for bike rentals, luggage transfers, and trail shuttles. Contact us prior to arrival and we will coordinate your logistics. 

Check-in from 

3:00pm 

Check-out by 

10:00am 

Early arrival / late departure 

Ask, usually fine 

Riding out before dawn or landing at midnight? That’s normal here. Just tell us the day before. 

Message us in the afternoon and we’ll sort something out. Don’t leave it until you’re standing in the doorway at nine. 

Take your food from the fridge, drop spa towels in the basket, and lock up by closing the door. Your key code turns off on its own.  

Guests in individual rooms don’t have access to kitchen or cooking facilities. 

However, you’re very welcome to use the guest pantry equipped with 

• Barista coffee machine  

• Nespresso machine  

• Tea  

• Fresh milk  

• Filtered water  

• Full crockery  

• Cutlery  

• Mugs  

• Glassware  

• Guest fridge for your own food and drink  

Whole-house bookings include full use of the kitchen. 

While we don’t hire bikes directly, we partner with trusted local operators—including Bike It Now and Trail Journeys—for bike rentals, luggage transfers, and trail shuttles. Contact us prior to arrival and we will coordinate your logistics. 

We don’t serve breakfast, but you are free to bring your favourite morning foods to keep in the guest fridge. The coffee point is always ready to go, or you can check out Alexandra’s early-opening bakeries and cafés nearby. 

Yes. There’s a proper barista coffee machine, a Nespresso machine for the quick hit, tea and fresh milk. The coffee point also has cups and everything you need to take coffee with you. 

Yes. The guest pantry and coffee point are accessible 24/7, so early starts never mean sacrificing good coffee. 

Yes. A shared guest fridge is available to keep your food and beverages cold throughout your stay. 

Bathrooms are shared, with the exception of the Master Bedroom, which includes its own private ensuite. For all other rooms, there is a full shared bathroom upstairs and an additional toilet on the ground floor. 

Set in a renovated 1970s villa, the rooms blend classic character with modern comfort. Every bedroom includes central heating, merino wool carpet, smart TV, keyless smart lock, premium linen, and a high-quality mattress. 

• Master Bedroom: Features courtyard views, a walk-in wardrobe, and a private ensuite. 

• River View & Diego Maradona Rooms: Equipped with dedicated wardrobes. 

• Maradona & Frida Kahlo Rooms: Uniquely decorated around their namesake icons.

Yes. High-speed fibre Wi-Fi covers the entire property, including the outdoor courtyard and gym. Network details will be included in your check-in message and posted in your room. 

Yes. The guest laundry has: 

• Washing machine  

• Dryer  

• Drying racks  

• Outdoor clothes lines  

• Drying space for riding kit  

Detergent is stocked. 

There is also warm airflow for kit that needs to dry without going through the dryer. 

No pets, sorry / Well-behaved dogs by prior arrangement only. Assistance dogs are always welcome. 

Safe and locked in our undercover bike storage. Bikes stay in the secure storage area rather than the bedrooms. 

While we don’t hire bikes directly, we partner with trusted local operators—including Bike It Now and Trail Journeys—for bike rentals, luggage transfers, and trail shuttles. Contact us prior to arrival and we will coordinate your logistics. 

Yes, easily. Power outlets inside the secure storage let you charge up overnight for a full battery by morning. 

Yes. You’ll have access to a full workstand, track pump, workbench, and common maintenance tools. For anything beyond a basic fix, Henderson Cycle and Willbike are about five minutes away in Alexandra. 

Right at the wash-down station beside the garage, fully setup with a hose, brushes, and degreaser to rinse off Central Otago trail dust. 

While we don’t operate our own rental fleet, we can coordinate bike rentals, e-bike hire, and trailhead shuttles through local partners. Gear can be de
See Trails & operators. 

Yes. We routinely coordinate luggage transfers, shuttles, and one-way drop-offs. Just share your itinerary with us, and we’ll handle the logistics. 

The one-person sauna and four-person spa pool are shared facilities managed by a booking system. Reserve your time slot on the sheet in the Yellow Room or scan the QR code by the door. Both close at 10:00 PM (whole-house bookings receive exclusive access to all amenities). 

While we don’t hire bikes directly, we partner with trusted local operators—including Bike It Now and Trail Journeys—for bike rentals, luggage transfers, and trail shuttles. Contact us prior to arrival and we will coordinate your logistics. 

Towels are provided. 

The gym is available to guests, but it is not supervised. 

It has: 

• Concept2 rower  

• Concept2 bike  

• Smith machine with cable attachments  

• Leg press  

• Incline bench  

• Pull-up bars  

• Deadlift setup  

• Olympic weights  

• Free weights  

• Resistance bands  

• Weighted ball  

• Mirrors  

• Rubber gym flooring  

• Screens with Apple TV and Chromecast  

Use it sensibly and put equipment back when you’re finished. 

Yes. The gym offers a carpeted area with mirrors, mats, blocks, straps, and a large screen so you can easily cast yoga, mobility, or recovery sessions straight from your phone. 

Absolutely. On-site, you have full access to the home cinema, sauna, spa, courtyard, covered deck, gardens, and riverfront. Off-property, check out the Clyde historic precinct, nearby orchards, gold-rush heritage spots, or wineries across Bannockburn and Cromwell. 

Bad weather is no problem. Retreat to the indoor cinema, sauna, gym, or spa and enjoy a proper day off. 

• Quiet from 10 pm. Sauna, spa, gym and cinema close at the same time. Someone is always leaving at dawn. 

• No smoking or vaping indoors. [Outside in the courtyard, away from the doors.] 

• Shoes and cleats off inside. Dust and schist stay outdoors. 

• Bikes live in the secure storage, not in bedrooms or hallways. 

• Clean up in the pantry. No cooking on room bookings; wash what you use. 

• No parties or extra guests. Only the people on the booking stay in the house. 

• Don’t hog the spa or the sauna. Four in the pool, one in the sauna. 

• Tell us if you break something. It happens. Hiding it is the only real problem. 

• Only the people on the booking. If your plans change, message us and we’ll sort it out properly. Room access and door codes are matched to the booking. 

Locally, and well. 

There are multiple places delivering through Uber Eats to 14 O’Neill Crescent, including The Finery, Amigos, Sam’s Bar, Curry Culture, Fishtail, Thai Crom, SOULSPOON, The Flaming Onion, Kebab Time, KFC, Subway and Domino’s. 

Domino’s also runs its own drivers, which is useful on a quiet evening when Uber Eats availability can thin out. 

For a proper dinner, The Finery is only 495 m away. 

For a late arrival, Night ‘n Day delivers until 11pm every day of the year, including groceries, hot food, pies, coffee and ice cream. 

And if you’ve run out of sunscreen, painkillers, blister plasters or chamois cream, Unichem Pharmacy delivers through Uber Eats. 

We’ll keep a fuller local food guide with distances, opening hours and notes. 

Tell us what you feel like, and we’ll point you in the right direction. 

• Alx Wholefoods & Home Brew 

  512 m 

  Four Square 

  962 m 

  New World Alexandra 

  1.30 km 

  Woolworths 

  1.40 km 

  Night ‘n Day 

  1.55 km · open until 11pm daily 

  Stock the guest fridge on the way in and you never have to think about breakfast again. 

   

Otago Central Rail Trail 

152 km · Grade 1–2 · easy 

Alexandra sits directly on the trail. 

Roxburgh Gorge Trail 

21 km · Grade 2–3 

The trail starts about 300 m from the gate. 

Lake Dunstan Trail 

55 km · Grade 2–3 

Clyde to Cromwell, with spectacular riding above the lake. 

Clutha Gold Trail 

135 km · Grade 1–2 · easy 

Roxburgh Dam through to Waihola. 

Alexandra–Clyde River Track / Millennium Track 

12 km one way · easy · free 

A local favourite following the Clutha between Alexandra and Clyde. 

Local MTB and river tracks 

From the door 

Alexandra sits at the junction of several major cycling routes, which is the whole reason to base yourself here rather than move hotels every night. 

We can help arrange: 

• Bike and e-bike hire  

• Delivery to the house  

• Trailhead transfers  

• Shuttles  

• Airport transfers  

• One-way trail drops  

• Gorge boat transfers  

• Luggage transfers  

• Guided days, where available  

Local operators include Altitude Bikes and 219 E-Bikes in Alexandra, while Clyde has additional trail operators and shuttle services. 

Operators planning group itineraries: talk to us directly. 
 

We can help arrange: 

• Bike and e-bike hire  

• Delivery to the house  

• Trailhead transfers  

• Shuttles  

• Airport transfers  

• One-way trail drops  

• Gorge boat transfers  

• Luggage transfers  

• Guided days, where available  

Local operators include Altitude Bikes and 219 E-Bikes in Alexandra, while Clyde has additional trail operators and shuttle services. 

Operators planning group itineraries: talk to us directly. 
 

[Confirm] 

Deposit at booking 

X% / first night 

Balance due 

X days before arrival 

Free cancellation until 

X days before arrival 

Inside that window 

Deposit retained / X% 

Whole house & group bookings 

Separate terms 

Card at the time of booking through our own booking system. [Bank transfer available for group and operator bookings.] No cash needed on arrival for anything. 
 

[Confirm.] 

Suggested format once confirmed: 

Minimum stay 

One night most of the year 

Peak dates / long weekends 

X nights 

Whole-house bookings 

X nights 

Stay at The Mad Hacienda · Bridge Hill, Alexandra